Frequently Asked Questions
What is your return policy?
We currently offer returns within 60 days on most items:
- Flat rate $8 mail-in and Happy Return Bar fee within 60 days applies to all products except mattresses, furniture, and final sale items.
- We offer free returns for eligible items returned in a Parachute store and for eligible items returned for store credit.
- Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
- If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.
- Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.
Mattress Returns
- We offer a free 100-night trial.
- If you are unsatisfied with your Mattress purchase for any reason, please email concierge@parachutehome.com to arrange a free pick-up.
Final Sale Products
- No returns will be accepted outside of our 24-hour order cancellation window.
Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.
When will I receive my refund?
In Store:
The refund will be processed immediately and take one to three business days to post to your account.
Returns to a Happy Returns Bar:
Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.
Returns by Mail:
Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days. All mail-in returns are subject to an $8 return fee which will be deducted from your refund amount.
- If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.
How can I exchange my order?
We offer free limited exchanges at Happy Returns Bars and by mail. Exchanges will only be honored for the same product in an alternate color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.
How does the 100 day trial work?
You can sleep on your new mattress for up to 100 nights before deciding if it’s right for you. We recommend using the full trial period.
If you are unsatisfied with your purchase for any reason, please contact Customer Service. We are happy to accept returns within 100 days. Returns will be refunded in the original method of payment. Mattress pick up must be scheduled within 100 days of delivery receipt to be eligible for a refund.
Are final sale items eligible for your 60 day trial?
No, final sale items are not eligible for our 60 day trial. Final sale items may not be returned or exchanged.